Refund policy

1. Returns

As all our products are custom printed on demand, we do not accept 
returns or exchanges unless the item arrives damaged or defective.

To be eligible for a return:

• Item must be unused, unworn, and in original condition.

• Item must be in original packaging.

• Proof of purchase is required.

Items returned without prior approval will not be accepted.

2. Non-returnable items

The following cannot be returned:

• Custom or personalized products

• Digital downloads

• Gift cards

• Sale or clearance items (if applicable)

3. How to start a return

Email us at mindecholabs@gmail.com with:

• Order number

• Reason for return

• Photos if item is damaged or incorrect

If approved, you will receive return instructions.

4. Return shipping

• Customer pays return shipping unless the item is defective or wrong.

• We recommend tracked shipping. We are not responsible for lost returns.

5. Damaged or incorrect items

Inspect your order upon arrival. Contact us within 48 hours if:

• Item arrives damaged

• You received the wrong item

We will arrange replacement or refund after review.

6. Refunds

Once we receive and inspect your return:

• Approved refunds are processed within 5–10 business days.

• Refunds are issued to the original payment method.

• Shipping costs are non-refundable.

7. Exchanges

Exchanges are only available for damaged or defective items.

8. Contact

For any return or refund questions, contact:
mindecholabs@gmail.com